Bug Report - Level 1 Charecters stuck in Level 2 Region

I created (2) level 1 regions and specific quest lines for my new subscribers to progress. Ultimately leading up to a quest where they are instructed to “go to level 2”. The specific quest is to report to an NPC in the level 2 region, just outside the fast travel bird. However, I noticed some of my newb level 1’s trying to complete the quest ahead of time and getting stuck floating above the fast travel bird in the level 2 zone.